Support

Gotcha is a real-life animal collecting game for iPhone and Android. Photograph an animal or insect, the app cuts it out and identifies it, and it joins your collection.

Contact us

For help, questions, or feedback, email gotcha-support@catchy.fan. We read every message and aim to reply within a few days.

Frequently asked

How do I catch a creature?

Tap the capture button, point your camera at a real animal or insect, and snap. Gotcha cuts out the subject, identifies it, and adds the matching entry to your index.

Do I need an account?

Yes. Gotcha asks you to sign in during setup, with Apple, Google, or a one-time code sent to your email. The account is what backs up your collection, carries your collector handle and avatar, and moves your Gotcha+ membership between devices.

Where is my collection stored?

On your device, and backed up to your account. Your catches and their photos sync to our backend so a new phone, or a reinstall, restores everything. Your profile (handle, email, and optional avatar) is stored there too. Backup and restore are free and not part of Gotcha+.

What is Gotcha+?

Gotcha+ is an optional subscription that unlocks features like unlimited catches and the catch map, and helps support development and conservation. It is billed through the store you installed from. On iPhone, manage or cancel it in Settings, your name, Subscriptions. On Android, in Google Play under Payments and subscriptions.

A creature was misidentified.

Identification is automatic and not always perfect. Try a clearer, closer photo with the subject well lit. Gotcha is designed for real, live subjects, so photos of a screen or a printed picture may not identify reliably.

How do I delete my account or data?

You can delete your account right in the app: open Settings, then "Delete account." That permanently removes your account, profile, handle, avatar, and backed-up catches, and anonymizes your catch analytics. For anything else, email gotcha-support@catchy.fan. See our Privacy Policy for details.

Contact

Support: gotcha-support@catchy.fan.